Rentention Vs Aquisition 🤔
Theres no point in going after acquisition for new customers if you are not providing value and looking after your existing base!
Raff Fitness has been a long standing customer of Titanic Telecoms and knows that we are always at the end of a phone, email or WhatsApp.
Chosing to resign for his 5G Broadband Solution for the gym after 3 years and still achieving incredible speeds of 250Mbp/s!
More than enough to service staff, clients, streaming music and socials!
His business is going from strength to strength (excuse the pun) and we are looking forward to another 3 years of continued custom.
If you are not focusing on providing continued value, actively seeking feedback, and building strong relationships through personalized communication and exceptional service then its time to pull down the shutter!
#customerservice
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